Terms of Service

By using the Pulse platform, you agree to the following terms and conditions:

1. Service Description

Pulse powered by ADAM provides network monitoring, analytics, and intelligence services. The service includes IP collector deployment, data collection, AI-powered analysis, and visualization through Grafana dashboards.

2. Data Collection & Usage

• We collect network performance data, device metrics, and configuration information as specified in your deployment
• Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• We do not share your data with third parties without explicit consent
• Data retention periods vary by subscription tier (30-90 days, or unlimited for Enterprise)

3. Customer Responsibilities

• Maintain the security of your API keys and credentials
• Ensure proper authorization before monitoring network devices
• Comply with all applicable laws and regulations
• Notify us of any unauthorized access or security incidents

4. Service Level Agreement (SLA)

• Essentials: 99.5% uptime, 8×5 support
• Professional: 99.9% uptime, extended hours support
• Enterprise: 99.95% uptime, 24×7 support with 1-hour response time

5. Compliance Certifications

• FedRAMP Ready (authorization in progress)
• CMMC Level 2 Certified
• SOC 2 Type II compliant
• NIST 800-171 controls implemented

Privacy Policy

Last Updated: November 11, 2025

Information We Collect

• Account Information: Company name, contact email, customer ID
• Network Data: Device IP addresses, SNMP metrics, NetFlow data, topology information
• Usage Data: Dashboard access logs, API calls, feature usage
• Technical Data: Collector performance metrics, error logs

How We Use Your Information

• Provide network monitoring and analytics services
• Generate AI-powered insights and recommendations
• Improve platform performance and features
• Provide customer support and troubleshooting
• Send service updates and security notifications

Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication for portal access
• Regular security audits and penetration testing
• Isolated customer environments
• SOC 2 Type II certified infrastructure

Your Rights

• Access: Request copies of your data
• Deletion: Request deletion of your data (subject to retention requirements)
• Portability: Export your data in standard formats
• Opt-out: Opt out of non-essential communications

Security & Compliance

Federal Compliance

• FedRAMP Ready: Undergoing authorization for federal use
• CMMC Level 2: Certified for Controlled Unclassified Information (CUI)
• NIST 800-171: Full implementation of required security controls
• FISMA Moderate: Compliant with federal information security standards

Sovereign Infrastructure

Unlike SaaS-only competitors, Pulse supports:

• On-premises deployment for air-gapped environments
• Private cloud hosting in government-certified facilities
• IL4/IL5 hosting for classified workloads (add-on)
• Data residency guarantees for international customers

Business Continuity

• Daily automated backups with 30-day retention
• Geographic redundancy across multiple availability zones
• Disaster recovery plan with 4-hour RTO
• Regular disaster recovery testing

Contact Information

For questions about these terms, privacy practices, or security:

• Email: legal@usatelecom.us
• Phone: (888) 989-4USA
• Mail: USA Telecom Consulting LLC, Legal Department, [Address]

Cherry Management • USA Telecom Division
Service-Disabled Veteran-Owned Small Business (SDVOSB)
CAGE Code: [9QJS2] | DUNS: [Your 060932298]